Delivery Policy

This Delivery Policy explains how orders placed through the WeOrder app and website are delivered.

WeOrder is operated by:

1. Delivery Areas

WeOrder may offer delivery to customers in:

• United Kingdom
• European Union
• Middle East

Delivery availability depends on the products ordered, destination, courier availability and any applicable legal or customs restrictions.

Some products may not be available for delivery to certain countries.

2. Delivery Providers

WeOrder uses third-party courier and delivery companies to deliver orders.

The courier used may vary depending on:

• Delivery location
• Size and weight of the order
• Type of products
• Delivery service selected
• Courier availability

Once an order has been handed to the courier, tracking information may be provided where available.

3. Delivery Charges

Delivery charges will be shown during the ordering process before you complete your purchase.

Delivery costs may depend on factors including:

• Delivery destination
• Order size
• Order weight
• Delivery service selected
• Courier charges

Promotional offers may provide free or discounted delivery where applicable.

Any conditions attached to a delivery promotion will be displayed when the offer is provided.

4. Delivery Times

We aim to deliver orders within the estimated delivery timeframe displayed at checkout or provided with your order.

Delivery times are estimates unless we specifically state that a particular delivery date or timeframe is guaranteed.

Delivery times may be affected by:

• Courier delays
• Traffic
• Weather
• Public holidays
• Customs clearance
• Incorrect delivery information
• High demand
• Product availability
• Events outside our reasonable control

If there is a significant delay, we will take reasonable steps to provide appropriate information where possible.

5. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please check your address carefully before completing your order.

If an incorrect address is provided and the courier is unable to deliver the order, we may need to charge an additional delivery fee where permitted by law.

If your order has not yet been dispatched, contact us as soon as possible if you need to change your delivery address.

We cannot guarantee that an address can be changed once an order has been dispatched.

6. Delivery Instructions

You may be able to provide delivery instructions when placing your order.

We will pass appropriate instructions to the courier where possible.

However, we cannot guarantee that every courier will be able to follow specific instructions.

You should ensure that delivery instructions are safe, clear and lawful.

7. Failed Delivery

If a courier attempts delivery but cannot complete the delivery, the courier may:

• Attempt delivery again
• Contact you
• Leave the parcel in an appropriate location where permitted
• Take the parcel to a collection point
• Return the parcel to the sender

The options available may depend on the courier and destination.

If an order is returned because you provided an incorrect address or repeatedly failed to accept delivery, additional delivery charges may apply where permitted by law.

8. Tracking

Where tracking is available, we may provide you with a tracking number or tracking link.

Tracking information is provided by the courier and may not update immediately.

We are not responsible for temporary delays or inaccuracies in third-party tracking information.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Email: ggatrading@mail.com

Please provide:

• Order number
• Description of the damage
• Photographs of the damaged product
• Photographs of the external packaging where possible

We may use this information to investigate the issue with the courier or supplier.

Where the product is damaged or does not meet your legal rights, we will provide an appropriate remedy in accordance with applicable law.

10. Missing Items

If an item appears to be missing from your delivery, please contact us as soon as possible.

Please provide your order number and details of the missing item.

We will investigate the issue and, where appropriate, arrange:

• A replacement
• A refund
• Another appropriate solution

11. Incorrect Items

If you receive an item that you did not order, please contact us.

Please do not dispose of or return the item until we provide instructions, unless required for safety reasons.

We may arrange collection, replacement or another appropriate solution.

12. International Deliveries

For deliveries outside the UK, additional requirements may apply.

International orders may be subject to:

• Customs duties
• Import taxes
• VAT
• Customs clearance fees
• Local taxes
• Other government charges

The person receiving the order may be responsible for charges imposed by the destination country where applicable.

Customs requirements vary between countries.

We cannot guarantee that every product can legally be imported into every destination.

Customers are responsible for providing accurate information required for international delivery and complying with applicable import requirements.

13. Customs Delays

International deliveries may be delayed by customs authorities.

Customs processing is outside our direct control.

Delivery estimates do not normally include unexpected customs delays unless specifically stated.

We will provide reasonable assistance where possible, but we cannot guarantee the outcome or processing time of customs clearance.

14. Restricted Products

Certain products may be subject to restrictions relating to:

• Customs
• Import laws
• Export laws
• Transport regulations
• Health and safety requirements
• Age restrictions
• Product-specific regulations

We may refuse or cancel an order where we reasonably believe that a product cannot legally be delivered to the requested destination.

Where payment has already been taken for an order that we cannot legally fulfil, we will arrange an appropriate refund.

15. Delivery to the European Union

Where WeOrder offers delivery to EU countries, applicable EU consumer protection, customs, tax and delivery requirements may apply.

Any mandatory consumer rights that apply to your purchase will not be affected by this Delivery Policy.

16. Delivery to the Middle East

Where WeOrder offers delivery to countries in the Middle East, delivery times and requirements may vary significantly between destinations.

Customers may be responsible for complying with local import requirements and paying applicable customs duties, taxes or other charges where required.

Certain products may be unavailable for delivery to particular destinations because of local laws or courier restrictions.

17. Delivery Problems

If you experience a delivery problem, please contact us at ggatrading@mail.com.

Please include:

• Your name
• Order number
• Delivery address
• Details of the problem
• Any relevant photographs or tracking information

We will investigate the issue and work with the relevant courier where necessary.

18. Delivery and Your Consumer Rights

Nothing in this Delivery Policy removes or limits your statutory consumer rights.

Where applicable law gives you rights relating to delivery, late delivery, non-delivery, damaged goods or cancellation, those rights will continue to apply.

19. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control.

This may include:

• Severe weather
• Natural disasters
• War
• Terrorism
• Civil unrest
• Government restrictions
• Strikes
• Transport disruption
• Customs delays
• Major technical failures
• Internet or telecommunications failures
• Problems affecting suppliers or courier networks

We will take reasonable steps to minimise the impact where possible.

20. Changes to This Delivery Policy

We may update this Delivery Policy from time to time.

Changes may be made because of:

• Changes to our delivery services
• Changes to courier providers
• Changes to our delivery areas
• Changes in law
• Changes to customs requirements
• Changes to our business

The latest version will be available through the WeOrder app and website.

The date at the top of this policy shows when it was last updated.

21. Contact Us

For delivery questions or problems, please contact:

GGA Trading Limited trading as WeOrder
Suite RA01, 195-197 Wood Street, London, E17 3NU
Email: ggatrading@mail.com
Company number: 13976447

Please include your order number when contacting us about a specific delivery.

WeOrder · GGA Trading Limited · Company number: 13976447